Frequently asked questions

How far in advance do I need to book the service?

There is no minimum notice. We accept same day bookings when there is availability, but we cannot guarantee availability without a reservation.

It is best to confirm the service as soon as you know you will need it, so availability is secured.

Is your fleet insured?

All of our vehicles, aircraft and vessels are insured, in line with the law that regulates each type of transport service.

How early should we be at the airport?

So we can keep to the agreed departure time, passengers should be at the airport 20 minutes beforehand.

Can we bring our own catering and drinks?

Yes, we only ask you not to bring red wine because it is very hard to clean if it spills.

Can the helicopter land anywhere?

Under Portuguese law we may only land 300 metres away from any building, so we are limited to airports and certified heliports.

What happens if my flight is delayed?

Since we have your arrival flight number, we track the flight in real time, so we always know whether it is early or delayed. That is why this information matters so much.

How do I find the chauffeur at the airport, train station or another agreed place?

The chauffeur will be waiting at the place you indicate, in the airport arrivals hall or another suitable arrival point, holding a sign with the wording you provide. We also send the chauffeur contact the day before the service, to guarantee any communication you may need.

Do you have baby seats and booster seats?

Yes and they are free of charge. You only need to tell us the age of the child so we can provide the right seat.

Can I change or cancel my transfer?

Yes, you only need to let us know 24 hours in advance by phone or email.

Can the chauffeur help with the luggage?

Always, in fact that is our mission.